Refund & Cancellation Policy

Advance payments made to SIRI Group are non-refundable. Instead of a cash refund, we compensate you by doing other work of equal value for you, such as a website, design, digital marketing or software service.

This policy applies to all services offered by SIRI Group and its branch Solidmelow Solutions Inc., including website design and development, eCommerce, software and mobile app development, ERP/CRM products, digital marketing, branding and design services. By making a payment, you agree to this policy.

• Every project starts only after an advance payment is received, as mentioned in the quotation or agreement.
• The advance is used to reserve our team's time and to begin planning, design, development and purchases for your project.
• For this reason, the advance amount is non-refundable once it is paid, whatever the reason for cancellation.

If you cancel a project, put it on hold, or are not satisfied with it, we do not return the money. Instead, we compensate you through work:

• The unused value of your payment is kept as a service credit in your name.
• You can use this credit for any other service we offer, such as a new website, redesign, logo and branding, SEO, social media marketing, software or maintenance.
• The credit equals the amount paid minus the value of work already completed and any third-party costs (see Section 04).
• The service credit is valid for 12 months from the date of cancellation, unless agreed otherwise in writing.
• The credit cannot be exchanged for cash. It can be transferred to another business only with our written approval.

• Payments made for completed milestones or delivered work are not refundable.
• Any work completed before cancellation will be handed over only after all dues for that work are cleared.

The following are paid to outside providers and cannot be refunded or converted into service credit:

• Domain names, hosting, SSL certificates and email services
• Paid themes, plugins, licences and stock images
• Advertising spend on Google, Meta, LinkedIn, YouTube and other platforms
• Payment gateway, SMS, app store or cloud service charges

• Monthly or yearly plans for our software (such as SIRI One, SIRI People, SIRI Connect, Law Diary and Online Judgments), maintenance packages and marketing retainers are not refundable for the current billing period.
• You can cancel at any time, and the service will continue until the end of the paid period.

If we are unable to start or complete your project for reasons on our side, we will either offer equivalent work of the same value or discuss a fair settlement with you.

If you are charged twice or pay an incorrect amount by mistake, the extra amount will be refunded to the original payment method after verification, usually within 7–10 working days.

• Email us from your registered email address with your name, project details and payment receipt.
• Our team will review the work completed and confirm your service credit balance in writing within 7 working days.
• You can then tell us which service you want to use the credit for.

SIRI Group may update this policy from time to time. The version shown on this page on the date of your payment will apply to your project.